All goto essentials products are made in Japan.

When possible, we choose naturally derived ingredients over synthetics in all formulations.

No.

Yes.

goto essentials does not use parabens or sulfates in any of the products.

goto essentials does not test products on animals. All of our products are cruelty free.

All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

Yes, all products have been tested by a board certified dermatologist and have passed industry standard testing.

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept online payments through Visa, Mastercard, JCB and Paypal.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

The processing time for orders is 72 hours. After your order has been shipped, delivery time within Japan is 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or restocks, this time may vary.

goto essentials is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the Japan.

Please contact [email protected] as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed. 

Please refer to your shipping confirmation email to track your order.

We currently ship our products everywhere in Japan and Europe

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at [email protected] with your inquiry.

We currently sell the products on our e-commerce platform gotoessentials.com

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, goto essentials reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that a product arrived damage, the customer must contact customer service ([email protected]) within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, goto essentials reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that a product arrived damage, the customer must contact customer service ([email protected]) within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

In the unlikely event that a product arrived damage, the customer must contact customer service ([email protected]) within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

We apologise but we currently do not offer exchanges, all sales are final.