gotō essentials is a Tokyo-based skincare brand offering simple, well-formulated essentials designed to support everyday skin health, with a focus on sensitive-prone skin.

Our approach is rooted in Japanese skincare principles:

gentle cleansing, hydration, and barrier care.

We believe skin does best with fewer products, used consistently.

Yes. All gotō essentials products are formulated and manufactured in Japan, following Japanese quality and safety standards.

gotō essentials is designed for all skin types, especially those with sensitive, reactive, or easily dehydrated skin.

Our products are made to fit into real routines and real lives.

Everyday skincare means products that can be used morning and night, over time, without overwhelming the skin.

Our formulas are designed to support the skin long-term, not just short-term results.

We focus on responsible formulation, avoiding unnecessary ingredients while choosing components that are safe, stable, and effective.

Rather than labels, we prioritize how the skin feels and functions.

You can purchase gotō essentials both online and at selected physical locations in Japan.

Our full range is available on our official website:

gotoessentials.com

You can also find gotō essentials at the following locations:

Medical Clinic

• Omotesando Medical Clinic
  

L’EAU par IÉNA by BAYCREWS

• EMILY WEEK NEWoMan Yokohama
• Baycrews Store Nagoya
• Maison IÉNA Jiyugaoka
  

Availability may vary by location. For specific product selection, we recommend contacting the store directly.

We are slowly expanding our retail presence.

Updates on new stockists will be shared on our website and social channels.

All gotō essentials products are formulated and manufactured in Japan, in facilities that follow Japanese cosmetic quality and safety standards.

Yes. gotō essentials products are formulated without added fragrance, helping minimize potential irritation for sensitive skin.

Our products are suitable for all skin types, including sensitive, dry, and dehydrated skin.

We recommend patch testing before first use, especially if your skin is reactive.

Our products are developed in certified facilities and undergo safety and quality checks in accordance with Japanese and European cosmetic regulations.

Yes. All gotō essentials products are formulated with sensitive-prone skin in mind.

Our focus is on gentle cleansing, hydration, and skin comfort, making the products suitable for daily use.

When possible, we choose naturally derived ingredients over synthetics in all formulations.

Our products are formulated to be gentle and non-stripping.

Individual skin conditions vary, so we recommend patch testing and consulting a skincare professional if you have specific concerns.

Our formulations do not contain animal-derived ingredients.

While gotō essentials is not positioned as a vegan brand, our products are vegan-friendly.

No. Our formulas are developed without parabens and harsh sulfates, focusing instead on ingredients that support hydration and skin balance.

No. gotō essentials does not test on animals.

All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.

We recommend reviewing the ingredient list and consulting your healthcare provider if you are pregnant or breastfeeding.

The processing time for orders is 72 hours. After your order has been shipped, delivery time within Japan is 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or restocks, this time may vary.

goto essentials is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the Japan.

Please contact hello@gotoessentials.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed. 

Please refer to your shipping confirmation email to track your order.

We currently ship our products everywhere in Japan and Europe

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at hello@gotoessentials.com with your inquiry.

We currently sell the products on our e-commerce platform gotoessentials.com

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept online payments through Visa, Mastercard, JCB and Paypal.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, goto essentials reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that a product arrived damage, the customer must contact customer service (hello@gotoessentials.com) within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, goto essentials reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that a product arrived damage, the customer must contact customer service (hello@gotoessentials.com) within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

In the unlikely event that a product arrived damage, the customer must contact customer service (hello@gotoessentials.com) within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

We apologise but we currently do not offer exchanges, all sales are final.