Refund policy

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, gotō essentials reserves the right to refuse all returns, reshipments and refunds. In the unlikely event that a product arrived damage, the customer must contact customer service (hello@gotoessentials.com) within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We are unable to offer refunds. All sales are final. In the unlikely event that a product arrived damaged. the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of their order confirmation email.

返金・返品・交換はお受けできません。全ての販売は最終的なものとなります。gotō essentialsは、返品・交換・返金を全てお断りする権利を有しておりますので、ご了承ください。 万が一、商品が破損して到着した場合、受領後48時間以内にカスタマーサービス（hello@gotoessentials.com）にご連絡ください。問題の写真と注文確認メールのスクリーンショットをお送りください。